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      What if my building's footprint is oversized?

      Learn how to successfully order a gPro Model with an oversized footprint, and what to do for gSquare estimates

      Overview

      This guide will explain how to order a gPro model or gSquare estimate if your footprint is oversized and includes multiple buildings or addresses that you don't want modeled or estimated. This often happens with attached buildings like rowhouses and townhomes, or multifamily structures that have multiple units or addresses in one building.

      gPro

      Upon selecting the footprint for 28 West 129th, the highlighted footprint covers the entirety of 26 West 129th as well—we do not want both these structures modeled.

      1. Confirm that the address you entered is correct. 
      2. Select the footprint that captures your building and select Next.
      3. In the Additional Information page, enter the following in the Notes for production box: Oversized footprint, please model the following address: [your building’s address]. 
        1. If the building you want modeled doesn't have an address (like a shed, barn, or detached garage), use the Notes for Production space to describe its location using reference points on your footprint map. If you're unsure how to describe it, submit a support ticket with the category of Order Issue, and our Customer Success Team will assist you to ensure we model the correct building.
      4. Submit the order as usual; we’ll process the measurement for the specified address, not the oversized footprint, and contact you promptly with any questions.

      Note: unless our production team can easily differentiate between your requested address or unit and its surroundings, accuracy and turnaround times may be negatively impacted. When your address or unit is unclear, our Customer Success team will reach out and work with you to find a successful resolution.

      gSquare

      Confirm that the address you entered is correct. If it is, we are unable to fulfill your gSquare estimate at this time. Submit a Support ticket with the category of Order Issue and our Customer Success team will contact you shortly. At Geospan, we are committed to improving our data and coverage as we work to limit oversized footprints in the future.